What to Know Before Ordering

What to Know Before Ordering

We receive many questions regarding custom products, items and apparel. We always invite you to reach out to us by phone or email to answer any questions you may have directly. For those who would prefer to learn more before contacting us or placing your order: 

Order Process

Getting Started with Products

Prior to looking for promotional products or custom apparel, you should attempt to narrow down your search as there are thousands of products to choose from. Starting with determining the goal of the products, how soon you need them and your budget is a great place to start. If you can't find the right product or need help choosing a product, contact us

For those that already know the product and price point they are looking for, focusing on the number of products and imprint/message should provide you with enough direction to move forward with your order. 

Placing your Order

Now that you know the product you would like to buy or have narrowed your choice down, you can connect with us by calling us directly, filling out our contact form or emailing us. Alternatively you can purchase the products directly on our promotional product store if you'd like. 


After Placing your Order

Regardless if you place your order online or by speaking to us, you should be prepared to have the answer to the following questions:

What type of imprint would you like on the products?
Will you be providing the artwork or will J&R Marketing need to recreate it?
Provide the date you must have the product by (if needed) 


Artwork and Proof Approval

Once your order has been placed and your products have been selected, your artwork will need to be setup and approved. Regardless if you created your artwork or if we created it, we'll provide you with a final proof before we print it. You will be able to view your artwork a final time for approval to see how it will print. Once approved, we will move your order into production. 


Completion & Delivery

Prior to production we will inform you your order is going into production and provide you with an estimated ship date. Your order will then be shipped and delivered directly to your location. 

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